Inbound call agents have to answer questions, requests and handle customer complaints by offering immediate solutions. Inform guests on current products and services and those of our clients or partners. Moreover, professionally present the company and maintain tight relations with the customers.

Customer care consultants must answer customer questions, requests and complaints in German by providing the correct solutions; provide current information on our Client's products and services; have professional telephone and e-mail communication; etc.

Interprets written or spoken material into German and English, ensures meaning and context are maintained, possesses knowledge of multiple languages, works with our team, clients and partners.

Produces relevant content for websites, blogs, articles, white papers, product descriptions and social media platforms. Creates content that is specifically crafted to capture the attention of a particular target audience. Must process a high proficiency level in both English and German.

Scrutinises information using data analysis tools. Use advanced computerised models to extract the data needed and pull results from the raw data to help the company or clients make important decisions by identifying various facts and trends.

Conducts market research according to the CATI model covering a wide range of B2B and B2C respondents. Receives all responses of the respondent without exception according to the questionnaire.